Return & Refund
Thank you for shopping at Gange Hair Shop LLC. We value your satisfaction and want to ensure you have a positive experience with our products. Please read our return and refund policy carefully.
We accept returns within 30 days of the original purchase date. To be eligible for a return, the following conditions must be met:
- The item must be in its original packaging, unopened, and unused.
- The item must be in the same condition as when it was received.
- Proof of purchase, such as the order number or receipt, must be provided.
Contact our customer support team at firstname.lastname@example.org to initiate the return process. Please include your order number and the reason for the return in your email.
Once your return request is approved, you will receive instructions on how to return the item(s). You are responsible for the cost of return shipping.
Pack the item(s) securely in the original packaging to prevent damage during transit.
Ship the item(s) to the following address: Gange Hair Shop LLC 1309 E 10th St Bloomington, IN 47405 United States
Upon receiving your returned item(s), we will inspect them to ensure they meet the eligibility criteria mentioned above.
If the return is approved, we will process a refund to the original payment method used for the purchase. Please allow up to 10 business days for the refund to reflect in your account.
We do not offer direct exchanges. If you would like to exchange an item, please follow the return process to receive a refund, and then place a new order for the desired item.
The following items are non-returnable:
- Used or opened products.
- Products with broken seals or packaging.
- Products purchased more than 30 days ago.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product. We will arrange for a replacement or refund, depending on product availability.
For international customers, the same return policy applies. However, please note that you will be responsible for any additional shipping costs, customs fees, duties, or taxes associated with the return.
Questions or Concerns:
If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact us at email@example.com. We are here to assist you and ensure your satisfaction with our products and services.